Return & Refund Policy

At Vanessa's Peptides & Wellness, customer satisfaction is important to us. Due to the nature of our products, please review our policy before placing your order.

All Sales Are Final

Because our products are temperature-sensitive and intended for research purposes, all sales are final. We do not accept returns or exchanges on opened, used, or delivered products.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of deliverywith:

• Your order number
• Clear photos of the package and products
• Photos of any damage

Once reviewed, we will work with you to provide a replacement or appropriate resolution.

Lost or Delayed Shipments

Once an order has been shipped and tracking information has been provided, we are not responsible for delays caused by the shipping carrier.

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. We will gladly assist with filing a claim when possible.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. Orders returned due to an incorrect address may require additional shipping charges before being resent.

Refund Eligibility

Refunds are only considered if:

• The incorrect item was shipped.
• The order arrives damaged and supporting photos are provided within 48 hours.
• Your order cannot be fulfilled and has not yet shipped.

Approved refunds will be issued to the original payment method.

Contact Us

If you have any questions regarding your order, please contact us as soon as possible. We're committed to providing excellent customer service and will do our best to resolve any issues promptly.